Dear valued customer,

At Yakult (Malaysia) Sdn. Bhd. (“Yakult”, “we”, “us”), we value your trust. The Malaysian Personal Data Protection Act 2010 (Amendment 2024) in enforced by the Government of Malaysia to regulate the processing including collection, recording, holding, or storing personal data, and carrying out of any operation on personal data for commercial transaction to safeguard the interest of data subject (shall not include a deceased individual). Providing your data is completely voluntary. However, if you choose not to provide required information, we may be unable to deliver our products, manage your subscription, or process your bookings and enquiries.

1. Data We Collect & How We Get It

We collect information when you fill out forms, buy products, sign up subscriptions, use our website/apps, or visit our physical properties. This data includes:

  • Identity & Contacts: Your name, email, phone number, physical address, gender, date of birth, and NRIC or Passport number.
  • Account Activities: Your purchase records, subscription history, and secure payment processing data.
  • Digital & Technical Data: Your IP address, device specifications, browser cookies, and online browsing behavior.
  • On-Premise Security: Video recordings captured via on-site CCTV networks for fraud prevention and safety.
  • Sensitive Information: Health data (for specific programs) or biometrics, processed strictly with your explicit consent.

2. Why We Process Your Data

We utilize your information for clear business and customer care objectives:

  • Service Fulfillment: Managing user accounts, processing bookings, and providing customer support.
  • Internal Operations: Keeping business records, evaluating data trends, and training our customer support staff.
  • Marketing Activities: Distributing newsletters, managing promotional contests, and delivering customized web experiences.
  • Digital Advertising: Delivering targeted updates and relevant ads across search networks and social media platforms.
  • Legal Requirements: Safeguarding our premises and complying with regulatory government authorities.

3. Data Sharing & Security Safeguards

  • Disclosure: Your data is kept highly confidential. We only share it with authorized Yakult employees, secure IT, co-branding partners, and law enforcement or regulatory agencies when required by law.
  • Cross-Border Transfers: If your information needs to be transferred outside of Malaysia, we ensure that strict contractual frameworks protect your data to international standards.
  • Security Measures: We use advanced file encryption, access restrictions, secure storage facilities, and rigorous staff confidentiality rules to prevent data breaches.
  • Retention: We only store your data for as long as required by law or business operations. Once expired, it is permanently deleted or anonymized.

4. Your Rights as a Data Subject

You maintain complete ownership of your digital profile. Under the PDPA, you hold the right to:

  • Be informed regarding handling of your data through Privacy Notice.
  • Request access to your personal files and correct any outdated information.
  • Withdraw your consent for data processing.
  • Opt-out of direct marketing channels at any time.
  • Prevent processing of your data, by placing restrictions or objections on how we use your data, even if you do not want it completely deleted.
  • Request data portability, which allows you to seamlessly move, copy or transfer your personal data from one IT environment to another without hindrance.
  • Stop data processing by us that causes you or another individual unwarranted harm or mental distress.

Note: If you provide personal data belonging to someone else, you confirm that you have obtained their prior consent.

5. Breach Reporting & Corporate Information

If you have any questions, wish to update your files, or want to report a suspected personal data breach, reach out directly to our compliance officer:

  • Company: Yakult (Malaysia) Sdn. Bhd.
  • Contact Person: Data Protection Officer (DPO)
  • Official Email: dpo@yakult.com.my

You may view our External Privacy Policy for more details. We may update our Privacy Policy notice from time to time. If there is/are any revision(s), it will be posted in our website in compliance with PDPA.